Customer
Service
Our customer service representatives
are available Monday - Friday, 8:00
a.m. - 5:00 p.m. PDT. Call us at
(803) 603-YOLO. If you get voicemail
after hours please leave a message
with a call back number and we will
return your call. You may also
e-mail us at
sales@yoloblacksmith.com.
How To
Change An Order
Our orders are processed very
quickly. Our customer service
representatives will be glad to
answer any questions you have about
the status of your order or modify
it if possible. Email us at
sales@yoloblacksmith.com or call us
at 707-769-7793.
Shipping
We process and ship all orders
Monday - Friday.
Returns And
Refunds
For Returns - Before you send back
your product you must call us for an
RMA # within 30 days of receipt of
your product. Let us know if there
was a problem with your order. Once
we receive the product back your
credit card will be refunded within
a week. Your cooperation will make
sure the processing of your refund
is handled quickly and easily. A
copy of your original invoice must
be included.
For shipping
errors or delivery problems, please
call customer service number at
707-769-7793.
You must return
your product with a copy of your
original invoice or it will not be
accepted. All unopened returned
products must be in original
condition and packaging; otherwise,
additional charges may be applied.
Once you acquire an RMA number,
return the product using your
preferred shipping method to:
Save your return tracking
number, and if possible, email it to
us so that we can track the return.
It is important that you save the
tracking number and that you insure
the return package in case there are
any issues during transit.
Please Note: unless the return or
exchange is due to an error on our
part, we cannot refund shipping and
handling. We will issue a credit to
the credit card used for the
original purchase on your return or
in some cases store credit.
Some orders are offered with free
shipping, so please be aware that if
you return one of these orders, our
actual outbound shipping costs will
be deducted from your return refund.
If a product arrives damaged, or we
made an error, we will pay to return
the item to us and send a
replacement to you. Please keep in
mind that once an order has shipped,
it cannot be cancelled. If you
refuse an order, it will then fall
under our standard return policy,
where roundtrip shipping costs will
be deducted from your refund.
Restocking Fee
There is a 10% restocking fee.
Back Ordered Items
If we are out of stock on a
particular item we will ship the in
stock items first and ship the out
of stock items to you when they
arrive in our warehouse at no
additional shipping charge to you.
Wrong Address Charge
If your order is missing a STE #,
apt. # or has an incorrect address,
the shipping company charges a
handling fee. We will pass that fee
on to you so PLEASE verify your
shipping address before placing your
order and remember to include suite
numbers to avoid a wrong address
charge.
Payment
Methods
Highest
Level of Security for Your Peace of
Mind
Rest assured that your personal
information and credit card
transactions are being processed
using the highest possible
encryption for your protection. You
can view our security SSL
certificate from our shopping cart
website.
If you have further
questions about secure payment
please contact our customer service
department at 707-769-7793. In
addition, your information remains
private with us. We do not rent or
sell customer information.
Paying By
Check or Money Order
We understand that no matter how
secure a website can be, some people
do not feel comfortable ordering
online with a credit card. For this
reason we accept checks or money
orders. If you would like to order
with one of these payment options
you must call 707-769-7793 and speak
with one of our representatives.
Regular shipping rates apply for
phone orders, checks and money
orders.
Ordering
Over The Phone
If you prefer ordering over the
phone, give us a call at
707-769-7793 and speak with one of
our knowledgeable representatives.
Regular shipping rates do apply for
phone orders. You may call to make
an order that you will pay by check
or money order. You will need to
mail the check as we do not
currently do not process electronic
checks.
Web Browsers
& System Requirements
If you are having trouble viewing or
using our Website, upgrading your
Netscape or Internet Explorer
browser version may help.
Minimum
Required Browser Version
Internet Explorer 5.0+
Netscape
Navigator 6.1
Suggested
Browser Version
Internet Explorer 6.0 or higher
If you're using an older version
of either browser mentioned above,
you can download a free update from
Microsoft or Netscape.
*
Download Internet Explorer
Screen
Settings
Our site is designed to be viewed at
a screen resolution of 800 x 600. If
you would like to see more of the
page on your screen at one time, use
the 1024 x 768 setting. The words
and images will be smaller with this
higher resolution.
Are Cookies
Required To Shop in Our Store?
Yes. Cookies assist with making your
shopping experience easier and
faster. They store information while
you shop until your purchase is
complete. With Cookies, you fill in
your information once and the Cookie
remembers the information and fills
it in for you automatically.
About
Cookies
There are a variety of Cookies. A
session Cookie, which is what needs
to be enabled to shop our site,
stores information for the
short-term, so you don’t have to
repeat steps. It helps our shopping
cart keep track of items. For your
convenience, this temporary
information is stored for 24 hours
so if you want to stop in the middle
of an order and return a few hours
later or the next day the
information is still available. The
temporary information during your
shopping session is automatically
erased when you complete an order.
When all other Cookies are
enabled, the information you enter
is stored on your hard drive for
repeat visits. These Cookies are
your unique identifier so we know
who you are automatically when you
return to our site. This information
such as your name and address is
stored for your convenience so you
don't have to type them again. Your
information is never used for any
other purpose. See our Privacy
Policy for more details.
To Enable
Cookies
You can allow your browser to accept
all Cookies or to notify you each
time a Cookie is offered and then
you decide whether to accept it or
not. Below are the instructions for
setting your Cookie preferences for
Internet Explorer 5.x – 6.x and
Netscape 6.x – 7.x.
Internet
Explorer 6.x Choose
* Tools
* Internet options
* Click Privacy Tab
* Select
Advanced
(To allow all Cookies)
* Deselect override automatic cookie
handling check box
* Click OK at
the bottom of the Advanced Privacy
window
* Click OK at the bottom
of the Internet Options window
(To allow only Session Cookies)
*
Select “Override automatic cookie
handling” check box
* Select
“Block” under “First-party Cookies”
* Select “Block” under “Third-party
Cookies”
* Select “Always allow
session Cookies”
* Click OK at
the bottom of the Advanced Privacy
window
* Click OK at the bottom
of the Internet Options window
Enable JavaScript In Internet
Explorer (To Navigate Our Website)
* Tools
(or View for IE)
* Internet
Options
* Click the Security tab
* Click on Custom Level
* Select
the Enable option under Active
scripting, Allow paste operation via
script, and Scripting of Java
applets.
My Account
Your account is automatically
created the first time you place an
order through our website. In this
section you can view and edit your
billing and shipping information as
well as review previous orders. To
update your personal information or
reset your password, go to My
Account and log in.
Forgotten
Password
If you have lost your password, go
to My Account and enter your email
address without a password and click
on the login button. We will email
your password to you.
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